General

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• Which product I actually need to protect my applications?
  
• Can we automate activation process?
  
• Are Windows 64bit operating systems supported?
  
• Where is language file located?
  
• Is your software protection compatible with Windows 7?
  
• Non-supported applications
  
• What can (and can not) be protected with PC Guard for Win32?
  
• Should we protect distribution setup.exe?
  
• What is Activation center (ACEN)?
  
• Will your software prevent CD to CD copy?
  
• Can we run our application directly from CD, DVD or flash drive?
  
• Are administrator privileges required for protected program?
  
• Can we automate protection process for a group of applications?
  
• Is any special hardware or software needed at mastering house?
  
• What is Activation suite (ACCS)?
  
• Is there a French or Spanish version of your application?
  
• I'm not able to open product help (.chm) file ?
  

Purchasing

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• Where can I find ordering instruction?
  
• What are your ordering terms and conditions?
  
• Can we protect an unlimited number of programs?
  
• Order invoice
  
• Do you have special software reseller prices?
  
• Is technical support free?
  
• Is there a discount for package license or multiple licenses?
  

Remote protection

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• What is remote protection?
  
• Can you or someone else generate activation codes for our applications?
  
• Standard and extended activation codes.
  
• Can we generate activation codes on more than one computer?
  
• Can restricted users access protected application?
  
• What are custom features used for?
  
• What is program ID?
  
• Why is activation dialog still displayed after activation?
  
• Activation dialog is not displayed after activation. Why?
  
• Can we customize activation dialog?
  
• Custom dialogs .dll loading error message.
  
• Can we activate multiple applications with single activation code?
  
• Special key pop-up option is not working?
  
• Activation of main application and multiple modules.
  
• Distribution of application updates
  
• What is updates policy?
  
• Can activation process be automated?
  
• What happens when limited license expires?
  
• What if license is lost due computer crash or virus attack?
  
• Application is asking for new activation code. Why?
  
• Activation file
  
• Protected application is complaining about system time/date. Why?
  

Activation center (ACEN)

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• Activation center requirements.
  
• Can we host Activation center on our server?
  
• Does ACEN implements payment processing?
  
• How to: Set connection string for SQL server access.
  
• Can we upgrade old version of ACEN to latest build?
  
• How to: Create new ACEN database login/user.
  
• Protection scenario: remote + limited license feature
  
• Administrator and client interface
  
• Supporting protection scenarios
  

.NET applications

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• What can (and can not) be protected with PC Guard for .NET?
  
• Are mixed .NET applications supported?
  
• Protection of .NET services
  
• Usage of xml serialization and reflection
  
• ClickOnce deployment
  

Demo mode

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• Can I combine demo mode with plain protection?
  
• What demo mode limitations are available?
  
• Will deleting or uninstalling protected application affect demo?
  
• Using demo mode with remote protection notes.
  
• Can client activate application during evaluation period?
  
• When does demo period start?
  
• Demo mode expired earlier than expected. Why?
  

Network protection

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• Server UNC path error message
  

Protection tips

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• Protection of Java applications
  
• Protected application refuses to run. What can we do?
  
• Borland C++/Delphi protection tip.
  
• Protection of Microsoft Excel and Access files.
  
• Unable to register protected Active X DLL?
  
• Can I protect PowerPoint presentation?
  
• Can I protect my animation?
  

Errors and warnings

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• Protected application displays "File damaged!" error?
  
• I keep getting "Interface DLL is missing!" message?
  
• Error code 0x00000005
  
• "License file error!" message.
  
• "Activation code is not defined properly" error
  
• "File may contain overlays!" warning message
  

Interface dll

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• What is the purpose of interface dll?
  
• When is interface dll required?
  
• Usign the right version
  
• Should I register interface dll with regsvr32?
  
• Can we change default name of interface dll?
  

Demo versions

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• PC Guard for .NET/Win32 demo limitations.
  
• I keep getting "No more executions left!" error message?
  
• Remote protection and demo mode is not working as expected?
  
• Can we test protection of DLL files?
  
• Execution limitation is set to 5 runs but is ignored?
  

Licensed users

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• How do I install PC Guard for .NET/Win32?
  
• How do I activate PC Guard for .NET/Win32?
  
• What is activation center?
  
• Activation center login problems.
  
• License management
  
• What if I forget to remove license?
  
• How can I remove my license?
  
• License transfer
  
• Upgrade options
  
• Updates policy
  
• Protection interface documentation is missing?