Thanks for using Software Protection Labs ("SOFPRO") web site ("Site").
By using the Site or by placing an order through the Site, or by placing an order through any other medium for Products described or made available through the Site, you agree as follows:
1. Order placement, cancellation and refunds
Products and their respective prices are listed in SOFPRO online store ("Store").
When purchasing from Store your order will be processed by our authorized reseller MyCommerce Share-it (part of Digital River) ("Reseller"). Available payment options can depend on your country and selected currency. Most credit cards, PayPal and payment by check are accepted worldwide. You will receive an invoice in pdf format from our Reseller in your mailbox after the order is completed.
We are also offering wire transfer payment option for corporate customers. In this case you will be purchasing our Products directly from us. Please use request a quote online form to submit required information. Appropriate quote will be prepared and sent to you. Once the payment is processed you will receive final invoice from us.
You agree that all orders placed through the Site, by telephone, by FAX, by electronic mail, by conventional mail or by any other medium are considered to have been processed at such time as they are received and accepted by SOFPRO. Once your order has been processed, it may not be modified or cancelled in any way, for any reason.
You undertake that, having placed an order, you have ensured that all the information provided to SOFPRO in conjunction with your order is accurate and correct. You further undertake that you are the person or entity identified as the intended recipient of the product or products being ordered, or that you are acting on behalf of the person or entity so identified with the full authority of the person or entity to enter into the transaction which constitutes your order.
You undertake that you have fully evaluated the current evaluation versions of the software products you are ordering, and that you have found them to be entirely suitable for your applications, and free of "bugs" or other limitations which would render the software products unsuitable for use in your applications.
You agree that you will make no effort to withhold payment for your order or to subsequently dispute payment for your order, subject to the laws of the jurisdiction where you reside.
You agree that in the event SOFPRO does not receive complete payment by credit card for your order due to a dispute, insufficient funds or any other cause, SOFPRO shall have recourse to seek payment in any manner it sees fit, subject to the laws of the jurisdiction where you reside. Further, in this eventuality, you agree to pay, in addition to the total value of your order, any reasonable cost of collection required to obtain payment for your order by SOFPRO or its agents or representatives.
You agree, in the case of software products which are to be delivered by downloading, that you have sufficient expertise to effect the download using the download facilities provided by SOFPRO. The responsibility for successfully acquiring downloadable products is wholly yours. You further agree that your inability to download the software you have purchased does not constitute sufficient grounds for the cancellation of said order, or for dispute of the charges for said order or any products therein.
You agree that non-delivery of your order does not constitute sufficient grounds for cancellation of said order, or for dispute of the charges for said order or any products therein. In the event that your order is not delivered within the time specified by SOFPRO at the Site, you agree to contact SOFPRO and arrange to have a replacement order shipped or provided by electronic media, the medium of the replacement order to be identical to the medium of the original order. You agree that the sole responsibility of SOFPRO is the replacement of your order. You agree to indemnify, hold harmless, and defend SOFPRO and its suppliers from and against any claims or lawsuits, including attorney's fees, that arise or result from the non-delivery of your order.
SOFPRO does not offer refunds for purchased software products. Please try demo versions before purchasing full versions of our software products so that you can be sure that our software will fully meet your requirements.
You agree that SOFPRO software is licensed, not sold. All ownership, title and intellectual property rights in and to the software accompanying your order, including any associated media and any documentation or printed materials, are owned by SOFPRO or its suppliers.
You agree that in ordering software products from SOFPRO, you are purchasing a license or licenses to use the software products, subject to the specific license terms of the software products. Said licenses pertain only to the version and revision level of the software products current at the time the licenses are conveyed, and do not extend to future releases or updates of the software products.
You agree that upon receipt of the software products, licenses or registration codes for the software products you have ordered, by electronic or physical media, whichever occurs first, you are deemed to have received in full the licenses for which you have paid.
You agree that licenses for SOFPRO software products may not be transferred, exchanged, distributed or resold to persons or entities other than the persons or entities placing this order or upon whose behalf this order has been placed without the express written permission of SOFPRO.
You agree that SOFPRO shall have the right to terminate your license and your use of licensed products owned by SOFPRO at such time as a breach of this agreement or of the specific license agreements for the software products is discovered by SOFPRO, brought to your attention in writing and which remains unresolved for a period in excess of thirty (30) calendar days beyond the date upon which you are notified of said breach. Upon termination of your license, you will undertake to delete and destroy all licensed materials, copies thereof and registration codes provided to you by SOFPRO. SOFPRO shall not be required to provide you with redress, compensation, replacement or refund in the event of the termination of your product licenses as the result of an agreement breach.
Product will be licensed to individual or company specified during ordering process in "Registration name" field. This information is also embedded into purchased Product and can not be changed at later time.
Each computer requires separate Product license. You need to choose appropriate licensing option (single license, 3, 5, and 10 license packs) accordingly to your requirements.
Products licenses can be managed (activated, reactivated, removed or transferred to another computer) 24/7 in SOFPRO online activation center.
If you are not able to provide valid removal code nor new site/mid codes from original computer or in case SOFPRO online activation system is not able to identify original computer because too many locking parameters are different, replacement activation code will be issued only in case valid tech support and updates subscription is available for appropriate order (licenses).
In case of total computer loss as a result of theft, fire or any other similar incident free license replacement will be issued if valid tech support subscription is available and if appropriate document which describes this incident is provided.
3. Product delivery
SOFPRO ships no physical Products. Any details necessary to enable you to download and/or use the purchased Product (including license keys or access details where applicable) will be delivered by SOFPRO to you via e-mail to an e-mail address provided by you. You are responsible for providing SOFPRO with a valid e-mail address for delivery purposes. No shipment is charged by SOFPRO for e-mail delivery.
SOFPRO will not deliver Products to free, web based e-mail accounts or e-mails with non-accessible, non-active or domains with unknown owners.
SOFPRO will compile unique build of purchased Product for each customer.
Product will be prepared and delivered to provided e-mail address together with installation and activation instructions.
SOFPRO will use its best efforts to deliver Product purchased by Customer within 2 business days of the order acceptance. SOFPRO shall not be liable for any failure to deliver Product within this timeframe.
You understand and agree that SOFPRO makes no warrantee as to the functionality or suitability of its software products. You agree to accept sole and complete responsibility for any loss, damage or expense caused to you or to third parties as a result of your use of the software, and to indemnify, hold harmless, and defend SOFPRO and its suppliers from and against any claims or lawsuits, including attorney's fees, that arise or result from the use of any SOFPRO software products.
You agree that SOFPRO sole responsibility in the event that the software products you have licensed prove to be defective in the future is the attention of SOFPRO to said defects to the best of its abilities, and that you are not entitled to redress or compensation should the remedy of said defects prove to be beyond the capabilities of SOFPRO or its suppliers.
5. Product support
Each new Product license comes with 100 days of free tech support and updates subscription. (see Tech support SLA for detailed information about tech support and updates subscription)
6. Your representation
You represent and warrant for the benefit of SOFPRO that: (a) you are at least 18 years of age; (b) you possess the legal right and ability to enter into this Agreement and make the credit card charges on your own behalf or on behalf of any person or entity for whom you are acting as agent; and (c) all information that you submit to us is true, accurate and current.
7. Electronic communication
By placing an order with SOFPRO, you permit us to communicate with you through electronic media such as e-mail for the purpose of fulfilling and subsequently servicing your order. You agree and understand that electronic communication is not infallible, and that if all or part of the license or license requirements for your ordered products are to be delivered by electronic media and fail to be received by you, SOFPRO' sole responsibility will be to re-transmit the aforementioned material by electronic media. You agree to indemnify, hold harmless, and defend SOFPRO and its suppliers from and against any claims or lawsuits, including attorney's fees, that arise or result from the failure of the aforementioned material to be successfully transmitted to you by electronic media.
8. Submission of ideas, suggestions or other intellectual property
Any comments or information that you provide to SOFPRO, for example feedback or ideas, suggestions, concepts, or other information (collectively, the "Submissions"), shall be deemed, and shall remain, the property of SOFPRO. None of the Submissions shall be subject to any obligation of confidence on the part of SOFPRO, and SOFPRO shall not be liable for any use or disclosure (including publication in any medium) of any Submissions. Without limitation of the foregoing, SOFPRO shall exclusively own all now known or hereafter existing rights to the Submissions of every kind and nature and shall be entitled to unrestricted use of the Submissions for any purpose, commercial or otherwise, without compensation to the provider of the Submissions.
9. Availability of ordered products
All items ordered from SOFPRO are subject to availability. We reserve the right to reject any and all orders. Subject to applicable law, SOFPRO reserves the right to deliver items acquired as part of your order at different times in the event that they are not available for shipment at the same time. SOFPRO also reserves the right to limit the quantity of any items that may be obtained by you through the Site.
10. Product Export Classification
ECCN: The Export Control Classification Number, or ECCN, is the U.S. term for an export classification code. An ECCN identifies the relevant category and paragraph of a classification, as they are maintained under the EAR's Commerce Control List.
SOFPRO products are using symmetric encryption algorithms with keys exceeding 80 bits but since encryption functionality of SOFPRO products is limited to intellectual property and copyright protection functions SOFPRO software copy protection products are not controlled in category 5, part 2 of the EAR and are classified as ECCN 5A992.C.
Please note that you will not be exporting SOFPRO products but your products encrypted with SOFPRO software.
11. Entire agreement
If any part of this Agreement is determined to be invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the Agreement shall continue in effect. The Agreement (including any related consents or agreements that you provide during your visit to the Site) together with any license or agreement with SOFPRO delivered in connection with any item acquired via the Site, constitutes the entire agreement between you and SOFPRO with respect to the Site and that item, and supersedes all other (prior or contemporaneous) communications and proposals, whether electronic, oral or written, between you and SOFPRO regarding the Site and/or any order you place through it.