Client can review orders and manage licenses here.
All active orders are listed in this table.
Order ID, Program name, Order date, Number of licenses (total/activated) and serial number info (if any) is available for each order.
By clicking on button client can see active licenses for selected order. button will be disabled if program does not require activation.
All active licenses for selected order are displayed here.
Site code, Machine ID, Note, Date of activation and Expiration date (in case of limited license) information is displayed for each license.
Activation code for each license can be viewed by opening activation email panel ( button)
Add new license button
This button is used for adding new licenses and is available only in case there are unused licenses left. Site/MID codes are required for activation.
Client should set Site code, Machine ID code, Note (if required) and click on button to add new license.
License update (reactivation / transfer) button
Computer could crash, client could format drive or install new operating system without removing license first. Client can use this option to reactivate lost license on original computer without valid removal code.
Client should set Site code, Machine ID code, Note (if required) and click on button to reactivate license.
ACEN will compare old and new locking parameters and based on locking/activation options determine if license can be reactivated.
In case too many locking parameters are different client should contact you directly and ask for activation code. You will be able to manually check and compare locking parameters in activation panel.
Client should set Site code, Machine ID, Note (if required), valid Removal code and click on button to transfer license to new computer.
License removal button
Client can remove license with valid removal code. Original license will be deleted and new license will be granted for appropriate order.
This button is not available for programs with limited license enabled.
Activation email panel button
This button will open activation email panel.
By default, user can not edit email message before sending it. You can change this behavior by enabling 'Client can edit email message (orders page)' option in client interface settings.
NOTE: Small note (up to 30 characters) can be added when updating existing or adding new license. This note will be displayed in licenses table right after activation code. Client can use this information to identify each license (by setting license owner name or computer name for example).
Clients can add new orders with valid serial numbers to their existing account.
This feature is available only for programs with enabled serial numbers feature and 'Clients can create accounts and add new orders with valid serials' option set (see Program settings).
'New order' button will be available on orders page in case there is at least one program in ACEN with above options enabled.
Client can open new order panel by clicking on 'New order' button:
At this point end user should select Program, enter valid Serial number and verification number and click on 'Add' button to add new order to his account.
If provided serial number is valid:
- new order will be added to client account with default program data and provided serial number
- client will be notified with appropriate message box.
- Once new order panel is closed (x button) orders page will be automatically refreshed and new order should be visible in orders table.
- In case invalid serial number is entered application will pause for 5 seconds.
- After each invalid serial number delay (pause) time will be increased for additional 5 seconds.
- If provided serial number for this program is already in use by another client appropriate warning message will be displayed.
- Blacklisted serial number will be reported as invalid.